Digital Resolution Specialist

Location: Remote

Compensation: Hourly

Reviewed: Fri, Apr 24, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Digital Resolution Specialist.

Key Responsibilities

Respond to written inquiries from members, providers, and brokers via web portal or email
Research, document, and resolve inquiries within outlined turnaround times
Provide information on member eligibility, benefits, claims status, and resolve complaints

Required Qualifications

High School Diploma or GED
Some college education
1+ year of healthcare-related work experience
Customer service call center experience

COMPLETE JOB DESCRIPTION

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