Digital Resolution Specialist
Job Summary
Providing timely and effective responses to member inquiries, the full-time hourly Digital Resolution Specialist will manage written communications, research, and resolve issues while ensuring adherence to HIPAA guidelines in a fully remote environment.
Key responsibilities
- Respond to written inquiries from members, providers, and brokers via web portal or email
- Research, document, and resolve inquiries within outlined turnaround times
- Provide information regarding benefits, claims status, and assist with complaints and appeals
Required qualifications
- High School Diploma or GED
- Some college education preferred
- 1+ year of healthcare-related work experience
- Customer service call center experience
- Proficiency in Microsoft Outlook, Word, Excel, and internet navigation
Complete Job Description
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