Digital Service Supervisor

Job Summary

A company is looking for a Supervisor, Digital Service.

Key Responsibilities

• Monitor digital agent interactions for accuracy and service standards
• Provide feedback for continuous improvement and participate in testing updates
• Analyze performance reports and identify opportunities for enhancing workflows

Required Qualifications, Training, and Education

• High School Diploma or GED
• Bachelor's Degree in a relevant field or equivalent work experience
• 2+ years of experience in a contact center or customer service environment
• Experience in identifying trends and anomalies within data
• Hands-on experience with generative AI or agentic systems