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Digital Site Reliability Engineer 1
Job Summary
A company is looking for a Digital Site Reliability Engineer 1 for their Cloud Platforms - Technical Support team.
Key Responsibilities:
- Ticket escalation from the Support team and internal stakeholders
- Responsible for information security and preserving confidentiality, integrity, and availability of assets
- Resolve escalated customer complaints, document troubleshooting steps, and update ticket tracking system
Required Qualifications:
- Enterprise SaaS or web-hosted software support experience
- Linux/Unix CLI, BASH or other shell scripting language exposure
- Relational database experience (Oracle SQL, MySQL, Postgres)
- Advanced HTML interpretation and troubleshooting
- Email technologies - client and server-side
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COMPLETE JOB DESCRIPTION
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Company Overview
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