Digital Solutions Account Manager

Job Summary

A company is looking for a Manager, Digital Solutions Account Management.

Key Responsibilities

• Build and scale a high-performing Account Management team through recruitment and coaching
• Design and implement account management frameworks to drive customer retention and growth
• Develop relationships with C-level executives, acting as a strategic advisor on digital transformation

Required Qualifications, Training, and Education

• Bachelor's degree or equivalent in business administration, operations, or a related discipline
• 3+ years of experience in account management, customer success, or post-sales leadership in SaaS
• Experience building and leading teams from scratch, including hiring and performance management
• Proficiency with CRM software and account health/analytics tools
• Strong grasp of account planning frameworks and customer success methodologies