Digital Solutions Account Manager

Job Summary

A company is looking for a Manager, Digital Solutions Account Management.

Key Responsibilities

• Build and scale a high-performing Account Management team through recruitment and performance management
• Design and implement frameworks to drive customer retention and growth
• Develop relationships with C-level executives and collaborate on account planning and expansion strategies

Required Qualifications

• Bachelor's degree or equivalent in business administration, operations, or a related discipline
• 3+ years of experience in account management or customer success in SaaS
• Experience in building and leading teams and managing large enterprise customer relationships
• Proficiency with CRM software and account health/analytics tools
• Strong knowledge of account planning frameworks and customer success methodologies