Digital Strategy Lead
Job Summary
Driving customer engagement and commercial growth, the full-time salaried Digital Strategy Lead will define and implement the PE-CX strategy, optimize digital performance measurement, and innovate customer engagement approaches in a remote environment.
Key Responsibilities
- Define and design the PE-CX strategy across various customer types and create customer-centric engagement frameworks
- Establish measurement standards and translate digital performance data into actionable insights to support brand growth
- Drive innovation through AI, predictive analytics, and emerging technologies to enhance customer engagement and commercial performance
Required Qualifications
- Bachelor's degree required
- 10+ years of leadership experience in biotechnology, pharmaceuticals, or healthcare
- Proven success in developing customer experience and digital measurement capabilities
- Strong understanding of pharmaceutical commercialization across various customer engagements
- Experience in designing measurement frameworks and translating analytics into strategic insights
Complete Job Description
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