Digital Success Manager

Job Summary

To enhance customer success in the post-sales lifecycle, the full-time remote Digital Success Manager will manage renewal processes, coordinate with cross-functional teams, and analyze performance metrics to drive operational efficiency and growth.

Key responsibilities

• Partner with Renewal Leaders to drive growth and execution excellence across the renewal portfolio
• Analyze renewal data and performance metrics to identify trends and support actions that improve operational efficiency
• Serve as a key interface between sellers and internal stakeholders, ensuring effective coordination across teams

Required qualifications

• Bachelor's degree from an accredited university or college, or equivalent knowledge and experience
• Experience in Renewal Operations, Commercial Operations, or Customer Success
• Experience working with cross-functional teams to coordinate processes and resolve issues
• Proficiency in using data and metrics to monitor performance and support decision-making
• Demonstrated ability to work autonomously within established processes while exercising professional judgment