Digital Success Strategy Manager
Job Summary
Owning the digital customer success strategy, the full-time remote Digital Success Strategy Manager will design and implement a technology-led engagement model to drive customer adoption, retention, and value, while collaborating with cross-functional teams and managing the outcomes of digital initiatives.
Key responsibilities
- Own the digital customer success strategy, focusing on segmentation, lifecycle design, and engagement models
- Design and lead an AI-powered evolution of digital engagement, identifying opportunities for automation and proactive customer interactions
- Define metrics and targets for adoption and retention outcomes, iterating the strategy based on performance results
Required qualifications
- 6+ years in customer success or customer engagement strategy, with experience in digital or one-to-many programs
- Deep expertise in digital customer success, including segmentation and tech-touch engagement
- Proven ability to apply AI and automation to enhance customer engagement strategies
- Experience translating strategic goals into actionable requirements for technical teams
- Working knowledge of customer success metrics and data utilization for targeted engagement
Complete Job Description
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