Digital Support Agent

Job Summary

A company is looking for a Contact Center Agent - Digital Support (Chat, Email, SMS).

Key Responsibilities

• Respond to customer inquiries via chat, email, and SMS with clarity and professionalism
• Guide customers through online shopping and troubleshoot website issues
• Manage multiple conversations while maintaining quality and accuracy

Required Qualifications

• High school diploma or GED
• Minimum of 2 years related experience or equivalent education and experience
• Typing speed of at least 30 WPM
• Prior experience in chat/email support preferred
• Comfort with technology and ability to learn new systems quickly