Digital Support Analyst

Job Summary

A company is looking for a Digital Support Analyst to provide technical and operational support for online and mobile banking platforms.

Key Responsibilities

• Respond to client inquiries related to online banking and digital transactions
• Troubleshoot technical issues and assist customers with product features and security protocols
• Document customer interactions and monitor recurring technical issues for management

Required Qualifications

• Minimum of 2 years' experience in client-facing roles
• Experience in banking, digital banking, or technical support preferred
• Remote technical help desk or support experience is helpful
• Adept at utilizing a CRM solution, knowledge of Salesforce is beneficial
• Proficient in Microsoft Office Suite, including Teams