Digital Support Specialist

Job Summary

Providing service to members of the credit union, the full-time Digital Support Specialist will manage account openings, respond to e-communications, and oversee Mobile Deposits, with a hybrid work arrangement following initial in-office training.

Key responsibilities

• Reviews Mobile Deposits to identify and mitigate fraud risks
• Responds to members' electronic messages and assists with account needs via phone
• Recommends credit union products and services to enhance the member experience

Required qualifications

• Experience in customer service or a similar role
• Proficiency in handling electronic communications and mobile banking services
• Ability to work a schedule that includes rotating Saturdays
• Familiarity with financial services or credit union operations is preferred
• High school diploma or equivalent; further education in finance or business is a plus