Digital Technical Account Manager

Job Summary

Managing a portfolio of aligned customers, the full-time Digital Technical Account Manager will ensure customer success and renewal predictability while leveraging automation and scalable engagement strategies in a hybrid post-sales role.

Key responsibilities

• Own the customer lifecycle from onboarding through renewal, acting as the primary post-sales accountability for customer success
• Proactively identify and escalate renewal risks, driving internal risk management meetings to prevent surprise churn
• Drive customer engagement through automated touchpoints, ensuring meaningful interactions and monitoring platform health and usage metrics

Required qualifications

• Strong understanding of post-sales motions in a SaaS environment
• Ability to operate across technical, operational, and customer-facing topics
• High comfort level with using data to assess and communicate account health
• Strong execution discipline and follow-through
• Proven ability to influence customer behavior and engagement