Digital User Experience Manager

Job Summary

Leading a dynamic team, the full-time remote Digital User Experience Manager will provide direction and leadership to enhance operational stability and associate experience through digital transformation, project management, and technology implementation.

Key responsibilities:

• Set the vision and culture for the Digital User Experience team while managing performance and development of staff
• Oversee architecture and support for endpoint technologies, including Microsoft 365, Azure, and endpoint management systems
• Drive strategy and innovation by identifying opportunities to modernize and automate processes across the organization

Required qualifications:

• Bachelor's degree in information technology or equivalent work experience; 7+ years of management experience in Cloud Infrastructure and endpoint management
• Solid knowledge of cloud-based systems (M365 and AWS) and enterprise networking concepts
• Demonstrated ability to lead multiple projects in a fast-paced environment
• Experience with ITIL best practices and Continual Service Improvement (CSI)
• Strong business acumen with proven ability to manage KPIs, SLAs, and metrics-driven reporting