Director Community Ops International

Job Summary

An international company is seeking an experienced Director of Community Ops to lead and manage operations for Customer Trust in the EMEA and APAC regions.

Key Responsibilities:

• Lead and manage a team responsible for complex case types in Trust & Safety and Customer Experience
• Track and achieve performance metrics and KPIs
• Work cross-functionally with various teams to coordinate relevant work and deliver on projects

Required Qualifications:

• 7+ years of experience in online safety, moderation, or customer service, with 5+ years of management experience
• Expertise in creating and developing large operational teams
• Familiarity with cultural considerations and nuances in the Asia Pacific region
• Data-driven approach to problem-solving and execution
• Ability to manage workload and respond to high-profile incidents while maintaining work-life balance