Director Contact Center

Job Summary

A company is looking for a Director of Contact Center.

Key Responsibilities

• Lead and manage the continuous operations of the Contact Center, ensuring 24/7 service delivery
• Develop and implement service strategies utilizing multimedia technologies and oversee operational budget management
• Foster relationships with various departments to enhance communication and meet the needs of clinics, doctors, and patients

Required Qualifications

• 8+ years of progressive contact center management experience or 7+ years in a strategic leadership role for internal candidates
• Proficiency in Microsoft Excel, PowerPoint, Word, Project, and Visio
• Strong leadership skills with a proven ability to execute strategic and tactical business initiatives
• Demonstrated analytical skills for project management and routine responsibilities