Director Customer Success

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities:

• Drive positive business impact for the portfolio of accounts and team performance
• Communicate team vision, upskill team development, and prioritize internal initiatives
• Advocate for the team across the organization, drive strategic initiatives, and support team planning

Required Qualifications:

• 6+ years of experience in strategic consulting, analytics, or deploying SaaS products to Life Sciences customers
• Experience in managing high-performance teams and customer success processes
• Track record in leading Customer Success teams in life sciences or healthcare in a cross-functional environment
• Understanding of the SaaS business model and managing successful renewals
• Engaging presentation skills and experience leading strategic projects