Director Customer Success Management

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Fri, Apr 19, 2024

Job Category: Management

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Director Customer Success Management for the Americas East region.

Key Responsibilities:

Manage a team of Customer Success Managers to deliver exceptional customer experiences
Set, measure, and analyze metrics for success, hiring, and team growth
Work with cross-functional teams to improve processes, workflows, and customer issue resolution

Required Qualifications:

5+ years of experience in Customer Success at a SaaS company
Experience in devising and implementing SaaS customer activation strategies
Experience setting and managing KPIs, growth plans, and driving efficiencies
Technical knowledge within modern application development and deployment
Experience working in an asynchronous communication environment

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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