Director Customer Success Manager

Location: Remote
Compensation: Hourly
Staff Reviewed: Fri, Jul 05, 2024
This job expires in: 18 days

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities:
  • Lead and scale the Customer Success Management function
  • Build strong internal partnerships with cross-functional teams
  • Drive successful solution adoption and customer value goals

Required Qualifications:
  • 10+ years of experience, with 5+ years leading a Customer Success Management function in an enterprise B2B SaaS environment
  • Experience scaling Customer Success engagement activities
  • Prior revenue and/or P&L responsibility for a large book of software maintenance or renewal business
  • Knowledge and experience with Customer Success Management tools and processes
  • Consistent record of achievement of quota and KPIs

COMPLETE JOB DESCRIPTION

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