Job Summary

A company is looking for a Director Customer Success Operations in the United States.

Key Responsibilities:

• Support CCO and CS leadership team in operational tasks and strategic initiatives
• Develop and execute customer success strategy aligned with company goals
• Utilize data analytics to improve customer retention and upselling

Required Qualifications:

• Minimum 7 years experience in customer success operations or leadership roles
• Experience with SaaS enterprise space and customer success tools like Gainsight and SFDC
• Experience scaling CS operations in organizations 100M+
• Strong financial system knowledge and proficiency in Excel or Google Sheets
• Experience with Salesforce, CS Tooling, project management tools, and Zendesk preferred