Director Customer Support

Location: Remote
Compensation: Base+commission
Staff Reviewed: Wed, Jul 03, 2024
This job expires in: 16 days

Job Summary

A company is looking for a Director of Customer Support.

Key Responsibilities:
  • Lead and develop the customer support team to ensure exceptional service delivery and drive customer satisfaction
  • Collaborate with cross-functional teams to improve products and processes based on customer feedback
  • Analyze customer feedback and support data to identify trends for product and process improvements

Required Qualifications:
  • 7+ years of experience in customer support or related fields, with at least 3 years in a leadership role
  • Strong understanding of SaaS, networking, and security concepts
  • Experience supporting a broad range of customer types, from individual B2C users to enterprise customers in the B2B SaaS space
  • Familiarity with VPNs, networking protocols, and cybersecurity concepts
  • Experience with support tools and technologies

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