Director Customer Support
Job is Expired
Location: Remote
Compensation: Base+commission
Staff Reviewed: Wed, Jul 03, 2024
Job Summary
A company is looking for a Director of Customer Support.
Key Responsibilities:
- Lead and develop the customer support team to ensure exceptional service delivery and drive customer satisfaction
- Collaborate with cross-functional teams to improve products and processes based on customer feedback
- Analyze customer feedback and support data to identify trends for product and process improvements
Required Qualifications:
- 7+ years of experience in customer support or related fields, with at least 3 years in a leadership role
- Strong understanding of SaaS, networking, and security concepts
- Experience supporting a broad range of customer types, from individual B2C users to enterprise customers in the B2B SaaS space
- Familiarity with VPNs, networking protocols, and cybersecurity concepts
- Experience with support tools and technologies
COMPLETE JOB DESCRIPTION
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Job is Expired
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