Director of Account Management

Job Summary

Leading the Client Development organization, the remote Director of Account Management will focus on driving net revenue retention through proactive account expansion and maintaining executive relationships with strategic accounts while ensuring accurate forecasting and churn prevention.

Key responsibilities

• Own strategic direction for a portfolio of Client Development accounts, driving both upsell/cross-sell bookings and strong renewal retention
• Develop and maintain executive-level relationships on flagship accounts, engaging directly in C-suite conversations to facilitate expansion deals
• Lead, coach, and develop a team of senior renewal and account managers, implementing structured performance management against retention and expansion metrics

Required qualifications

• 8 or more years of experience in enterprise software or cybersecurity, with at least 4 years in a management or leadership role
• Demonstrated track record of driving net revenue retention above 100% through successful expansion bookings
• Experience engaging at the executive and C-suite level on strategic accounts, including complex negotiations
• Expertise in indirect 2-tier GTM models, with a focus on growing partner-sourced expansion
• Strong risk management orientation, with experience in building account health frameworks that identify expansion opportunities and churn risks