Director of Account Management

Job Summary

A company is looking for a Director of Account Management for Growth.

Key Responsibilities

• Build and lead a high-performing team focused on customer value and retention
• Design and implement the Growth Account Management methodology and customer journey
• Collaborate with cross-functional teams to drive retention and expansion goals

Required Qualifications

• 10+ years of customer-facing experience, with 5+ years in management roles at a SaaS company
• Proven track record of achieving revenue retention and expansion targets
• Experience leading teams that serve startup customers
• Strong analytical thinking and data-driven decision-making skills
• Experience in a fast-paced startup or growth-stage SaaS environment