Director of Account Management

Job Summary

A company is looking for a Director of Account Management to build, scale, and lead their Account Management organization.

Key Responsibilities

• Build, lead, and scale the Account Management function
• Own net revenue retention (NRR), expansion ARR, and account growth KPIs
• Recruit, hire, and develop a high-performing Account Management team

Required Qualifications

• 7+ years in B2B SaaS customer/account management, with at least 3+ years in a leadership role
• Proven success in owning NRR, renewal, and expansion revenue targets
• Experience building and scaling account management teams
• Expertise in operationalizing customer engagement models
• Data-driven mindset with the ability to forecast and build scalable processes