Director of Account Management

Job Summary

A company is looking for a Director of Account Management to lead customer retention and expansion efforts.

Key Responsibilities

• Build and develop a high-performing Account Management team focused on renewals and customer growth
• Create and refine operating models that connect retention, expansion, and customer outcomes
• Own forecasting and pipeline management for renewal and expansion revenue

Required Qualifications

• 10+ years of B2B SaaS Account Management experience, including 3+ years in a leadership role
• Proven experience in building or scaling an account management function
• Strong operational and forecasting discipline
• Deep understanding of customer lifecycle models and retention strategies
• Experience with cross-functional collaboration, especially with Sales and Finance