Director of Account Management

Job Summary

A company is looking for a Director of Account Management to lead its Customer Success function and manage enterprise accounts.

Key Responsibilities

• Oversee strategic management of enterprise accounts to drive growth and maximize service utilization
• Support high-stakes client engagements, renewals, and strategic negotiations
• Establish scalable account management methodologies and improve operational frameworks for efficiency

Required Qualifications

• 8+ years of experience in enterprise CSR team leadership with deep knowledge of the CSR ecosystem
• 3+ years of experience leading high-performing, client-facing teams
• Proven ability to navigate complex buying networks across large enterprise organizations
• Demonstrated success in growing enterprise accounts through expansion and cross-sell strategies
• Data-driven with the ability to interpret performance metrics and identify trends