Director of Account Management

Job Summary

A company is looking for a Director of Account Management to lead a team focused on client retention and expansion.

Key Responsibilities

• Lead and mentor a team of Upper-Mid Market Account Managers to foster a culture of excellence
• Analyze account health and implement initiatives to maximize customer value
• Develop and execute strategic account plans while collaborating with cross-functional teams

Required Qualifications

• 6+ years of leadership experience in mid-market/enterprise SaaS account management
• Proven experience managing complex accounts in North America
• Demonstrated success in driving renewals, upsell, and cross-sell opportunities
• Strong leadership and mentoring abilities
• High intellectual curiosity and ability to thrive in a fast-paced, remote-first environment