Director of Account Management

Job Summary

A company is looking for a Director of Account Management.

Key Responsibilities

• Own gross and net revenue retention across the restaurant base, building a predictable retention and expansion engine
• Lead and develop a team of managers and individual contributors, establishing the structure needed to scale Account Management
• Design and operationalize renewal and retention motions, including proactive outreach and engagement strategies

Required Qualifications

• 8+ years in Account Management or Customer Success, with 4+ years in a leadership role
• Proven ownership of net revenue retention (NRR) and gross revenue retention (GRR) in a SaaS or subscription business
• Experience managing renewal motions across various contract types
• Strong forecasting discipline with a track record of driving product adoption and value realization
• Restaurant industry or technology experience preferred