Director of Account Management

Job Summary

Leading regional post-sale revenue performance, the full-time salaried Director of Account Management will drive customer retention and expansion strategies, utilizing AI-driven insights to enhance decision-making and operational execution in a remote environment.

Key responsibilities

• Own regional retention and expansion performance by designing AI-enabled account strategies and ensuring disciplined execution
• Develop scalable expansion frameworks and establish high-confidence forecasting systems in collaboration with Finance and Revenue Operations
• Lead and coach high-performing managers while driving performance management and talent strategy across the account management team

Required qualifications

• 10 to 15 years of experience in account management or customer success, with at least 1 to 2 years of leadership experience
• Demonstrated success in improving retention and customer trust in regulated environments
• Experience in healthcare, life sciences, or similarly governed industries preferred
• Advanced proficiency in CRM platforms and AI-driven analytics for performance optimization
• Bachelor's degree required, or equivalent experience considered