Director of Account Management

Job Summary

Setting the vision and strategy for Account Management, the remote Director of Account Management will lead a high-performing team focused on building long-term partnerships with complex enterprise accounts while driving portfolio performance and aligning team priorities with company goals.

Key responsibilities

• Develop and implement strategies to strengthen merchant partnerships and drive accountability across the organization
• Build trusted relationships with executive stakeholders and influence broader commercial strategies based on insights from partnerships
• Establish scalable operating models and performance frameworks to enhance organizational effectiveness and customer experience

Required qualifications

• 12+ years of experience in account management, strategic partnerships, or related commercial leadership roles
• Proven ability to influence organizational strategy and navigate complex, multi-layered environments
• Strong business judgment and analytical thinking with experience solving complex problems
• Exceptional communication and relationship-building skills, particularly with executives
• Experience in fintech, payments, commerce, or technology-driven industries is preferred