Director of Account Management

Job Summary

Leading a high-performing team, the full-time salaried Director of Account Management will be responsible for customer retention, growth, and satisfaction across SMB, Mid-Market, and Enterprise Accounts in a remote setting.

Key responsibilities

• Lead and mentor the account management team to achieve renewal and growth goals while fostering a customer-centric culture
• Develop and implement strategic account plans to build long-term partnerships with key clients
• Own and manage renewal, retention, upsell, and cross-sell performance, ensuring accountability for revenue targets

Required qualifications

• Bachelor's degree in business, marketing, or a related field; MBA is a plus
• 5+ years of experience in account management or a similar role, with at least 3 years in a managerial capacity
• Proven experience in managing complex customer relationships and driving revenue growth in a SaaS environment
• Strong leadership skills with a track record of building and managing high-performing teams
• Analytical mindset with the ability to interpret customer data and trends effectively