Director of Account Management

Job Summary

Leading a team of Account Managers, the full-time remote Director of Account Management will drive client retention and expansion through strategic account planning, relationship building, and operational excellence.

Key responsibilities

• Develop and execute the Small/Mid-Market Account Management strategy in collaboration with the Vice President of Customer Experience
• Establish and monitor retention, account growth, and health KPIs while ensuring effective communication and collaboration across departments
• Coach and manage a team of Account Managers, fostering a strong team dynamic and maintaining high performance standards

Required qualifications

• 4+ years of sales and/or account management experience in a quota-carrying capacity
• 2+ years of experience managing Account Managers or similar customer-facing roles
• Proven track record of meeting and exceeding revenue and account growth targets
• Deep understanding of B2B SaaS deal flows and relationship building
• Strong ability to drive results and manage team performance effectively