Director of Account Management

Job Summary

Leading the global Account Management organization, the full-time remote Director of Account Management will drive customer retention, expansion revenue, and long-term account growth across a portfolio of enterprise customers while managing a team of Account Managers.

Key responsibilities

• Lead the Account Management team to achieve annual renewal and expansion quotas while developing comprehensive account strategies for key global customers
• Modernize legacy commercial agreements and negotiate complex enterprise contracts to align with current products and customer needs
• Partner cross-functionally to enhance customer engagement, improve adoption of solutions, and drive strategic growth initiatives

Required qualifications

• Bachelor's degree required; MBA preferred
• 10+ years of experience in enterprise software, SaaS, or technology services
• 5+ years of leadership experience in Account Management or Strategic Account Management roles
• Proven track record of achieving significant recurring revenue and expansion quotas
• Extensive experience in negotiating complex enterprise software agreements