Director of Account Management

Job Summary

Leading the Client Development organization, the remote Director of Account Management will focus on driving net revenue retention through proactive account expansion, building executive relationships, and coaching a consultative team, while ensuring accurate forecasting and churn prevention.

Key responsibilities

• Own strategic direction for a portfolio of Client Development accounts, driving upsell/cross-sell bookings alongside strong renewal retention
• Develop and maintain executive-level relationships on flagship accounts, engaging in C-suite conversations to support expansion deals
• Lead and coach a team of senior renewal and account managers, implementing structured performance management against retention and expansion metrics

Required qualifications

• 8+ years of experience in enterprise software or cybersecurity, with at least 4 years in a management or leadership role
• Proven track record of driving net revenue retention above 100% through effective expansion strategies
• Experience engaging at the executive level on strategic accounts, including complex negotiations
• Expertise in indirect 2-tier GTM models and growing partner-sourced expansion
• Strong risk management orientation with experience in building account health frameworks