Director of Account Management
Job Summary
Leading a dedicated account management team, the full-time salaried Director of Account Management will build strong client relationships, enhance communication standards, and drive team performance to ensure client satisfaction and account growth in a remote environment.
Key responsibilities
- Coach and develop Account Managers to maintain high standards of client communication and retention
- Drive measurable results in renewals, upsells, and client satisfaction while managing escalations and high-stakes conversations
- Develop and implement playbooks, systems, and reporting to support long-term account growth and team-wide results
Required qualifications
- 5+ years in account management, client success, or a client-facing digital marketing role, with at least 2 years in a leadership position
- Working knowledge of digital marketing strategies, including paid ads, SEO, and social media
- Proven track record of achieving renewal and account growth targets
- Experience managing multiple client relationships or a full portfolio simultaneously
- Proficiency with CRM and project management tools, along with a reliable remote work setup
Complete Job Description
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