Director of Account Management

Job Summary

Leading the account management team, the full-time salaried Director of Account Management will build strong client relationships, enhance communication standards, and ensure client satisfaction while working remotely.

Key responsibilities

• Oversee team performance and client portfolio health, driving renewals, upsells, and overall client satisfaction
• Coach and develop Account Managers to maintain high standards of communication and results across client interactions
• Manage escalations and high-stakes conversations, ensuring positive client experiences and retention

Required qualifications

• 5+ years of experience in account management or client success, including 2+ years in a leadership role
• Working knowledge of digital marketing strategies, including paid ads, SEO, and social media
• Proven track record of meeting renewal and account growth targets
• Experience managing multiple client relationships simultaneously
• Proficiency with CRM and project management tools