Director of Account Management

Job Summary

Seeking a full-time remote Director of Account Management who will implement and manage National accounts, develop collaborative business partnerships with customers, and ensure high customer service across multiple product lines.

Key responsibilities:

• Serve as the primary communication contact for assigned accounts, providing thorough account services and acting as a liaison for internal and external communications
• Build lasting relationships with clients at various organizational levels and collaborate on projects to support customer maintenance and performance tracking
• Analyze client requirements, update protocols, and collaborate with the Analytics team to develop reporting metrics reflecting program performance

Required qualifications:

• Bachelor's degree from an accredited educational institution
• Three to five years of customer service/account management experience, preferably in insurance or healthcare
• Strong working knowledge of the workers' compensation industry
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Ability to develop and foster relationships with external clients and partners