Director of Account Management

Job Summary

Leading a team of Account Managers, the full-time Director of Account Management will oversee the customer lifecycle for health plan clients, drive revenue growth, and establish strategic relationships, all while working remotely.

Key responsibilities

• Hire, coach, and manage a team of Account Managers, focusing on account strategy and healthcare expertise
• Own revenue targets across the account management team's portfolio, including onboarding, renewals, and retention
• Build and refine processes and frameworks for consistent team performance across various account segments

Required qualifications

• 6+ years of experience in sales, customer success, or account management, with 2+ years in a management role
• Deep understanding of health insurance, medical billing, and payment integrity
• Proven track record of building or scaling an account management function
• Experience with SaaS solutions in complex enterprise environments
• Strong analytical skills and experience with CRM and account management tools