Director of Accounts

Job Summary

A company is looking for a Director of Accounts, responsible for overseeing the Account Management service line and ensuring high-quality client delivery.

Key Responsibilities

• Shape strategic direction and improve account management frameworks to enhance client outcomes
• Oversee resource planning and performance metrics to drive retention and account health
• Mentor managers and establish quality standards for client communication and experience

Required Qualifications

• 8-10+ years of experience in client services, digital marketing, or a related field
• 3+ years of experience leading teams in an agency or client services environment
• Proven ability to mentor and develop account managers
• Experience in driving renewals and long-term account strategies
• Strong cross-functional influence and confident communication skills with senior leadership