Director of Accounts

Job Summary

A company is looking for a Director of Accounts, Festivals & Large Events.

Key Responsibilities

• Manage a portfolio of accounts, ensuring retention, growth, and client satisfaction
• Lead and develop a team of Client Experience Managers and Technical Solutions Managers
• Oversee operational execution and ensure effective use of internal tools for client management

Required Qualifications

• 7+ years in account management or client success, with 2-3 years in a management role
• Proven track record of revenue retention and growth
• Experience with CRM and project management tools like HubSpot and Notion
• Strong data analysis skills to inform decision-making
• Ability to communicate effectively at all organizational levels