Director of Ancillary Member Services

Job Summary

A company is looking for a Director of Member Services Operations (Ancillary Programs).

Key Responsibilities

• Lead and mentor leaders across Ancillary Member Services, establishing clear ownership and development plans
• Provide strategic oversight of Complaints & Grievances, ensuring compliance and timely resolution
• Design and improve operational processes, using data to drive continuous improvement and monitor key performance indicators

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent practical experience
• 8+ years of progressive leadership experience in member services or healthcare operations
• 3+ years of senior leadership experience overseeing multiple teams or service lines
• Experience managing complaints and grievances in regulated healthcare operations
• Proven ability to design scalable processes and lead cross-functional initiatives