Director of Application Support

Job Summary

A company is looking for a Director of Application Support.

Key Responsibilities

• Lead and develop the application support team, establishing standards and career progression
• Monitor and ensure the performance and stability of production, pre-production, and test environments
• Oversee incident management, root cause analysis, and communication across technical teams

Required Qualifications

• Bachelor's degree in IT, Computing, Information Systems, Business Administration, or a related field
• Experience in enterprise application environments and leading application support teams
• Strong understanding of enterprise application ecosystems and system architecture
• Proven ability to manage conflict and guide cross-functional teams
• Experience with SaaS platforms and custom-developed applications