Director of Billing Operations

Job Summary

To oversee and manage billing and correspondence operations for the EMHM business unit, the full-time remote Director of Billing Operations will drive strategy, lead cross-functional teams, implement process improvements, and enhance customer satisfaction while ensuring compliance with regulatory requirements.

Key responsibilities:

• Lead the development and execution of billing and correspondence strategies aligned with company goals
• Oversee accurate invoicing processes and ensure timely billing in accordance with contracts and agreements
• Continuously assess and improve billing and correspondence workflows to enhance operational efficiency

Required qualifications:

• Bachelor's degree preferred or equivalent experience in billing, accounts receivable, or related fields
• Minimum of 5 years of experience in billing or customer service roles
• At least 3 years of leadership experience managing teams and cross-functional projects
• Extensive knowledge of billing systems and invoicing software
• Proven track record in process optimization and project management