Director of Business Operations

Job Summary

To enhance operational efficiency and reporting accuracy, the full-time salaried Director of Business Operations will manage analytics and reporting for deployment, migrations, Tier 2 support, and training, ensuring leadership has a clear view of performance metrics and profitability in a 100% remote environment.

Key responsibilities

• Design and maintain executive and operational dashboards to track organizational performance across product lines
• Define and monitor key performance indicators such as on-time delivery, project margin, and Time to Value
• Automate reporting processes and collaborate with cross-functional teams to ensure data quality and governance

Required qualifications

• Ten or more years in analytics, business intelligence, or operations management with proven reporting capabilities
• Experience building dashboards and reporting infrastructure in a software or technology company
• Hands-on experience with project tracking tools like Jira and Smartsheet
• Proficiency in business intelligence tools such as Tableau, Power BI, or Looker, and SQL for data analysis
• Strong executive communication skills and a change management mindset