Director of Business Operations

Job Summary

Seeking a hands-on, execution-focused Director of Business Operations to lead the operational infrastructure for customer and vendor lifecycle management in a full-time remote role, while overseeing sales administration, optimizing processes, and establishing governance across systems.

Key Responsibilities

• Lead and structure the Sales Administration team to manage high-volume transactions, account setups, and billing requests
• Audit and redesign workflows to eliminate inefficiencies and enhance operational clarity
• Oversee HubSpot governance, ensuring data standards and workflow logic are established and maintained

Required Qualifications

• 8+ years of experience in Business, Commercial, Revenue, or Customer Operations, preferably in healthcare tech or B2B SaaS
• Proven leadership in managing operational teams and redesigning complex business processes
• Hands-on experience with CRM administration, particularly HubSpot
• Experience with vendor management and compliance coordination, especially in healthcare privacy
• 3-5 years managing operational compliance frameworks with a successful audit record