Director of Business Operations

Job Summary

To support a growing post-sales organization, the remote full-time Director of Business Operations, Customer Success will establish and lead the Business Operations function, focusing on operational rigor across resource management, P&L management, and executive business reviews.

Key responsibilities

• Establish and lead the Business Operations function for Customer Success, defining roles and operating mechanisms
• Own the operating cadence for the business, including Monthly and Quarterly Business Reviews and Annual Operating Planning
• Partner with Finance and Customer Success leadership to streamline resource management and P&L management across the organization

Required qualifications

• 8+ years of experience in Business Operations within post-sales functions such as Professional Services or Customer Support
• Proven experience leading teams and developing high-performing individuals in operational environments
• Experience building a new function or business process in a growing organization
• Strong expertise in planning, resource management, and KPI development
• Solid understanding of the customer journey and operational needs of post-sales organizations in a high-growth B2B SaaS environment