Director of Business Process Excellence

Job Summary

A company is looking for a Senior Manager, Business Process Excellence.

Key Responsibilities

• Define and execute the multi-year Business Process Excellence strategy aligned with company growth objectives
• Generate executive-level quality reports and maintain quality scorecards, leading sessions to ensure consistency
• Lead process mapping exercises and facilitate rapid improvement workshops to identify inefficiencies and opportunities

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, or related field
• 8-10 years of experience in process excellence or operational improvement, with 3-5 years in leadership roles
• Direct experience with quality monitoring, scorecards, and call center analytics
• Hands-on proficiency with quality management systems and advanced Excel/Google Sheets
• Understanding of healthcare regulations such as HIPAA and ACA