Director of Business Process Solutions

Job Summary

Director of Business Process Solutions, who is responsible for leading enterprise process improvement initiatives to enhance operational excellence, customer experience, and business growth in a full-time salaried role.

Key Responsibilities

• Support management in improving processes and systems through innovative business solutions
• Lead, coach, and develop a team of Business Process Consultants to foster a culture of continuous improvement
• Execute project management practices to implement scalable solutions that enhance customer experience and reduce costs

Required Qualifications

• Bachelor's degree or equivalent professional experience required
• Demonstrated leadership experience in business process improvement or operational excellence
• Strong experience in leading cross-functional operational initiatives
• Familiarity with group insurance or voluntary insurance products preferred
• Experience in developing business cases and operational metrics