Director of Call Center Operations

Job Summary

A company is looking for a Director, Call Center Operations.

Key Responsibilities

• Lead and manage Call Center Operations and Patient Accounts across multiple locations
• Oversee daily inbound call center operations and outbound collection strategies
• Develop vendor relationships and monitor performance to ensure alignment with organizational goals

Required Qualifications

• 5-7 years of experience in healthcare revenue cycle and call center operations
• Minimum 3 years in a leadership role managing high-volume multi-client call center operations
• Experience in remote and offshore operating models is preferred
• Certified Revenue Cycle Professional (CRCP) or similar certification is preferred
• In-depth knowledge of billing and collections processes and regulations