Director of Care Operations

Job Summary

A company is looking for a Director of Care Operations to oversee operations supporting clinicians, schools, and families in a telehealth platform focused on mental health care.

Key Responsibilities

• Build and oversee Provider Support and School Support functions
• Manage a team of 20 in Care Coordination and ensure quality metrics are met
• Implement strategic vision and process improvements for Care Operations

Required Qualifications

• 7-10+ years of operations experience, particularly in healthcare or customer support
• Experience building customer support functions and implementing ticketing systems
• Proven ability to automate workflows and implement AI solutions
• Strong analytical skills with a focus on data-driven decision-making
• Ability to navigate and thrive in a rapidly growing startup environment